Refund Policy

Returns

If you change your mind about your purchase, please contact us within 7 days of receiving your order.

To be eligible for a change-of-mind return, the product must be unused, unopened, in its original packaging and in a condition suitable for resale.

Damaged or Incorrect Orders

If your order arrives damaged, defective or you receive an incorrect product, please contact us as soon as possible.

Please provide your order details and, where applicable, clear photographs of the product and packaging so that we can assess the issue and assist you.

Refunds

Once an eligible return has been received and assessed, we will notify you of the outcome. Approved refunds will be processed using the appropriate payment method.

Return Delivery Costs

For change-of-mind returns, the customer may be responsible for the cost of returning the product to us.

Where a product is faulty, damaged or incorrectly supplied, return or replacement arrangements will be handled in accordance with applicable South African consumer law.

Products That Have Been Opened or Used

For hygiene and product-safety reasons, we generally cannot accept change-of-mind returns of products that have been opened or used.

This does not limit any rights you may have where a product is defective, unsafe, incorrectly supplied or otherwise covered by applicable consumer protection law.

Contact Us

To request a return or report a problem with your order, please contact us using the details provided on our Contact page and include your order number.