CUSTOMER CARE
Shipping Policy
We want your Phola order to reach you safely and as smoothly as possible. Below is everything you need to know about our delivery process.
Delivery Areas
Phola Co currently delivers within South Africa.
Delivery Fees
A flat delivery fee of R95 applies to orders below R600. Orders of R600 or more qualify for free delivery.
Order Processing
Orders are prepared and dispatched once payment has been successfully confirmed. Please allow time for your order to be packed and handed over to the courier.
Delivery Timeframes
Delivery times may vary depending on your location and courier schedules. Estimated delivery times are provided as a guide and may be affected by weekends, public holidays or circumstances outside our control.
Courier Service
Orders are delivered using The Courier Guy or another suitable courier service where required.
Tracking
Where tracking information is available, it will be shared with you once your order has been dispatched.
Delivery Address
Please ensure that the delivery address and contact details provided at checkout are correct. Phola Co cannot be held responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.
Delayed Deliveries
While we will always do our best to ensure timely delivery, delays may occasionally occur due to courier operations, weather conditions, high-volume periods or other circumstances beyond our control.
Damaged Parcels
If your order arrives damaged, please contact us as soon as possible and include your order details together with clear photographs of the damaged parcel and products.
Contact Us
If you have any questions about your delivery, please contact us through the contact details provided on our website.