CUSTOMER CARE
Terms & Conditions
Welcome to Phola Co. By accessing our website or placing an order, you agree to the following Terms & Conditions.
1. About Us
Phola Co is a South African wellness brand offering recovery and self-care products designed to support active lifestyles.
2. Orders
Orders are subject to product availability and acceptance. We reserve the right to cancel or refuse an order where necessary.
3. Pricing
All prices are displayed in South African Rand (ZAR) and include VAT where applicable. Delivery charges are calculated during checkout.
4. Payment
Payments are processed securely through PayFast. Phola Co does not store your payment card information.
5. Shipping
Orders are dispatched after payment has been successfully confirmed. Estimated delivery times are provided as guidance and may vary.
6. Returns
Please refer to our Refund Policy for information regarding returns, exchanges and refunds.
7. Product Information
We strive to ensure all product descriptions, images and pricing are accurate. Colours may vary slightly depending on your device.
8. Limitation of Liability
Phola Co shall not be liable for indirect or consequential damages except where required by South African law.
9. Privacy
Customer information is handled in accordance with our Privacy Policy and applicable South African legislation.
10. Contact
If you have any questions about these Terms & Conditions, please contact us using the details on our Contact page.